Excellent communication is a key characteristic of great leadership. Speaking, listening, writing, non-verbal communication, social skills, and awareness of self and others come together in a great leader.
These skills can be acquired and improved. Leaders are made, not born.
Excellent social skills are an important aspect of leadership communication. Social skills, or pragmatics, refers to the way we use language—both verbal and non-verbal—to interact with others in a meaningful way, based on social norms and rules. They are how we put our language to use.
Listening is a key component here. Leaders listen, ask questions, and demonstrate genuine interest in the lives, thoughts, and feelings of others.
Leaders encourage a social environment. They speak masterfully to others, with appropriate words, tone of voice, and body language. They encourage and facilitate the conversation and interaction of others.
Leaders convey enthusiasm and positivity in order to influence, persuade, and motivate others. Presenting a positive message that conveys emotion is crucial to getting others on your side.